At the Heart of England Co-operative Funerals we are a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire serving our client families to the very highest standards with our committed team of experienced professionals.   We are looking for a Funeral Service Operative on a part-time basis who will provide an exceptional level of care when bringing the deceased into our care and whilst out on the day of the funeral. These colleagues need to have superb driving skills to transport our client families in comfort and safety in our ceremonial Hearses and Limousines. The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite.   This role is based at our care centre in Coventry and we would prefer our applicants to be within a 5 mile radius. Working 20 hours per week, there will also be additional hours working evening and weekends when participating in our ‘On call’ rota outside of normal office hours. This will be shared with another colleague on a 20hr per week contract, so will require you to undertake 50% of the rota duties during a 12-month period. The successful candidate will ideally have some experience in the Funeral Industry however this is not a requirement as full training will be provided once in post.   You will be responsible for: Being an ambassador for the business at all times Dignified and respectful care of the deceased Bringing the deceased into our care Driving and bearing on funerals, to exacting standards Delivering the highest standards of client care   Core skills requirements: Being committed to delivering excellent client service to the highest standards Excellent communication skills Well presented with a professional demeanour A full UK driving licence A minimum of 5 year’s driving experience Physically fit and able to participate in bearing duties A flexible and dependable approach to work Basic IT skills in relation to computer systems   If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.   What will you get in return? In return for their hard work, we offer our staff a comprehensive range of benefits such as: Staff discount in our 38 Food Stores and 16 Funeral branches. Discounts for Co-operative Travel and AHF Furniture stores. Enhanced annual leave (rising with service). Eye care – free eye tests. - A competitive pension with up to 10% employer contributions.   Salary starting from £12,698 per annum, with an increase after twelve weeks probation.  

At the Heart of England Co-operative Society, we are a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire serving our client families to the very highest standards with our committed team of experienced professionals.   The role covers the Leamington area. The successful candidate will be able to work well as part of a team as well as working to their own initiative. We require someone who can work well under pressure whilst maintaining a sympathetic manner and being sensitive to the needs of others. Working 39 hours per week, which will include weekends and the on-call rota, reporting to the Head of client services you will deliver the highest standards in client care through exceptional service being delivered throughout the key stages of the funeral journey in line with the Heart of England client service processes, policies, and business standards, and contribute to the financial success of the business.   Responsible for: Being an Ambassador for the Funeral Division and the Society as a whole, at all times Assisting covering duties outside normal business hours (i.e., nights, weekends, and statutory/customary holidays) When required to delegate tasks to Community Funeral Directors and Personal Funeral Advisors to achieve exceptional client service Supporting first line colleagues in achieving the Locations and Goals and Objectives Management of physical resources including colleagues and premises which fall under your area of responsibility Develop the Location through actively planning and participating in local community activity To maintain and be responsible for high standards of personal appearance, speech, and conduct. To Fully establish the clients’ requirements and to offer and advise on all appropriate products To be an expert in all areas, be conversant with local customs and practices within the local community (all denominations and faiths) Assist with presentation of deceased for visits, to oversee supervise and conduct funerals. To ensure effective liaison with all external agencies and authorities, ensuring all details are correct To ensure records are kept up to date and correctly entered onto our funeral administration system. Ensure compliance of employees with Society’s policies and Procedures, ways of working and standard funeral operating procedures, Health & Safety guidelines, NAFD, FPA, FCA and other relevant bodies guidelines and regulations. To Secure premises and assets and to ensure the public and private areas of the funeral location are to the desired standard.   Core skills requirements: Knowledge of FCA requirements and NAFD (desired) Excellent communication skills including strong written and spoken English You will be a role model who is able to lead and delegate. Good numeracy skills and Strong IT skills in relation to computer systems Confident and professional telephone manner Experience of providing a confidential, diplomatic, and discrete service to clients   If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.   In return for your hard work, we offer our colleagues a comprehensive range of benefits such as: Staff discount in our 38 Food Stores and 16 Funeral branches, Employee Assistance Programme. Discounts for Co-operative Travel and AHF Furniture stores. Enhanced annual leave (rising with service). Eye care – we offer contributions to glasses for working at a screen as well as free eye tests. A competitive pension with up to 10% employer contributions. Salary starting from £13.51ph moving to £14.87ph after 12 weeks probation, with additional hours and On Call payments OTE is circa £32k per annum.

Funeral Operations Manager Location: Across Warwickshire, Coventry & surrounding areas Salary: £45,000 – £50,000 per annum Contract: Full-time, Permanent About Us The Heart of England Co-operative Society is one of the most respected and trusted independent co-operatives in the UK. Our Funeral Division has a proud heritage of providing caring, professional, and dignified support to families in their time of need. Guided by our values of Collaboration, Accountability, Responsiveness, and Excellence, we are committed to serving our communities with compassion and integrity. About the Role We’re seeking an experienced Funeral Operations Manager to lead and develop our funeral operations across an assigned area. This is a key leadership role responsible for ensuring the smooth, professional, and compliant running of our funeral branches, colleagues, facilities, and vehicles.   Reporting to the Head of Funeral, you’ll play a vital part in delivering operational excellence, outstanding client service, and full regulatory compliance — ensuring that every family receives the care, respect, and attention they deserve. Key Responsibilities Lead and coordinate all operational activities across designated funeral branches. Support and develop teams including Funeral Directors, Funeral Service Operatives, Embalmers, and Personal Funeral Advisors. Ensure high standards in branch presentation, ceremonial delivery, vehicle maintenance, and client care. Monitor performance against KPIs and drive continuous improvement in service and efficiency. Champion compliance with FCA, NAFD, and Funeral Planning Authority regulations. Foster a culture of compassion, teamwork, and professional excellence. Represent the Society within local communities, building strong relationships with partners and stakeholders. About You We’re looking for an inspiring, people-focused leader with a strong operational background and a genuine commitment to service excellence.   Essential skills and experience: Proven experience managing operational teams in a customer-focused environment. Strong leadership and communication skills, with the ability to motivate and develop others. Sound understanding of compliance, health & safety, and quality standards. Commercial awareness and experience achieving operational and financial targets. Confident IT user (Microsoft Office and business systems). Full UK driving licence and willingness to travel across multiple sites. Desirable: Experience within the funeral, bereavement, or related regulated services sector. Knowledge of FCA, NAFD, or Funeral Planning Authority frameworks. Formal management or leadership qualifications. Why Join Us? At Heart of England Co-operative Society, you’ll be part of an organisation that values people, community, and purpose. We offer: A competitive salary A company car Ongoing professional development and training. The opportunity to make a genuine difference in the lives of families we serve. A supportive culture built on co-operative principles and shared values. How to Apply If you’re a compassionate leader who shares our commitment to excellence and community, we’d love to hear from you. Apply today and help us continue to deliver outstanding care when it matters most.

Heart of England Co-op Funerals is a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals.   We are looking to recruit a Personal Funeral Advisor for our Brackley area to achieve the aforementioned high standards through the delivery of excellent client service.   The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite. Working a core of 20 hours per week, there will also be additional hours to cover holidays, sickness and participation in the Saturday morning rota.   You will be responsible for: Being an ambassador for the business at all times Dignified and respectful care of the deceased Managing the client journey Establishing our client’s needs and recommending options and choices available Chapel of Rest visitations Delivering the highest standards of client care   Core skills requirements: Being committed to delivering excellent client service to the highest standards Excellent communication skills including strong written and spoken English Well presented with a professional demeanour Physically fit and able to lift when required A flexible and dependable approach to work Good numeracy and strong IT skills   If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.   In return for your hard work, we offer our colleagues a comprehensive range of benefits such as:   Staff discount in our 38 Food Stores and 16 Funeral branches Employee Assistance Programme Discounts for Co-operative Travel and Fabb Furniture stores Enhanced annual leave (rising with service) Eye care with contributions to glasses and free eye tests A competitive pension with up to 10% employer contributions.   Salary starting from £12,698 (pro rota for 20 hours per week), with an increase after twelve weeks probation, with additional hours and Saturday rota payments OTE is circa £16k per annum