Recruiting the best talent

We are committed to making the Society a Great Place to Work for our Colleagues

Why choose a career with us?

At the Heart of England Co-operative Society, we believe in building a thriving community, and our dedicated team is at the core of making this vision a reality. If you're passionate about making a positive impact, contributing to a community-focused organisation, and embracing a culture of teamwork, integrity, and innovation, then we want you to consider a career with us.

Commitment to growing talent from within
Diverse opportunities from Food to Funeral
Dedication to developing our colleagues
Defined career pathways to Store Manager

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Explore our current vacancies

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Customer Service Assistant

Southam

We are looking for Customer Service Assistants! Heart of England Cooperative Society are looking for a Customer Service Assistant to join our growing team in our Southam store on a permanent, part-time contract for 12 hours per week. About You As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile. Life at The Society Great Place to Work At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development. First for Customers We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards. At the Heart of the Community Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team. Rewards & Benefits At the Society, we offer a competitive salary of £11.70 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be, or Store Manager. The opportunities are endless! INDLP

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Team Leader

Attleborough

We are looking for a Team Leader! Heart of England Cooperative Society are looking for a Team Leader to join our growing team in our Attleborough, Nuneaton Store on a permanent contract for 30 hours per week. About You As a Team Leader within the Society, you will step up into a position of responsibility, supporting in the running of the store and an integral part of motivating and driving the team. If you have proven yourself as a leader before and have a passion for convenience retail, this is the role for you. You will work closely with the Store Manager to ensure all areas of the store are taken care of, and act as a role model to the rest of the team in championing the Society’s Mantra and behaviours. Our customers will be the focus of everything you do, and you will support in projects within our local communities. Life at The Society Great Place to Work At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development. First for Customers We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards. At the Heart of the Community Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team. Rewards & Benefits At the Society, we offer a competitive salary of £12.15 per hour, which rises to £12.75 after the successful completion of the probation period. You can benefit from our generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service, and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Team Leader you can be, or Store Manager, the opportunities are endless! INDHP

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Customer Service Assistant

Rugby

£11.70

We are looking for Customer Service Assistants! Heart of England Cooperative Society are looking for a Customer Service Assistant to join our growing team in our Long Lawford, Rugby store on a 3 monthfixed-term, part-time contract for 8 hours per week. About You As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile. Life at The Society Great Place to Work At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development. First for Customers We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards. At the Heart of the Community Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team. Rewards & Benefits At the Society, we offer a competitive salary of £11.70 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be, or Store Manager. The opportunities are endless! INDLP

Apply

Community Funeral Director

Coventry

£26,303

At the Heart of England Co-operative Society, we are a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire serving our client families to the very highest standards with our committed team of experienced professionals. The role covers the Lower Holyhead Road, Coventry area. The successful candidate will be able to work well as part of a team as well as working to their own initiative. We require someone who can work well under pressure whilst maintaining a sympathetic manner and being sensitive to the needs of others. Working 39 hours per week, which will include weekends and the on-call rota, reporting to the Head of client services you will deliver the highest standards in client care through exceptional service being delivered throughout the key stages of the funeral journey in line with the Heart of England client service processes, policies, and business standards, and contribute to the financial success of the business. Responsible for: Being an Ambassador for the Funeral Division and the Society as a whole, at all times Assisting covering duties outside normal business hours (i.e., nights, weekends, and statutory/customary holidays) When required to delegate tasks to Community Funeral Directors and Personal Funeral Advisors to achieve exceptional client service Supporting first line colleagues in achieving the Locations and Goals and Objectives Management of physical resources including colleagues and premises which fall under your area of responsibility Develop the Location through actively planning and participating in local community activity To maintain and be responsible for high standards of personal appearance, speech, and conduct. To Fully establish the clients’ requirements and to offer and advise on all appropriate products To be an expert in all areas, be conversant with local customs and practices within the local community (all denominations and faiths) Assist with presentation of deceased for visits, to oversee supervise and conduct funerals. To ensure effective liaison with all external agencies and authorities, ensuring all details are correct To ensure records are kept up to date and correctly entered onto our funeral administration system. Ensure compliance of employees with Society’s policies and Procedures, ways of working and standard funeral operating procedures, Health & Safety guidelines, NAFD, FPA, FCA and other relevant bodies guidelines and regulations. To Secure premises and assets and to ensure the public and private areas of the funeral location are to the desired standard. Core skills requirements: Knowledge of FCA requirements and NAFD (desired) Excellent communication skills including strong written and spoken English You will be a role model who is able to lead and delegate. Good numeracy skills and Strong IT skills in relation to computer systems Confident and professional telephone manner Experience of providing a confidential, diplomatic, and discrete service to clients If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check. In return for your hard work, we offer our colleagues a comprehensive range of benefits such as: Staff discount in our 37 Food Stores and 16 Funeral branches, Employee Assistance Programme. Discounts for Co-operative Travel and AHF Furniture stores. Enhanced annual leave (rising with service). Eye care – we offer contributions to glasses for working at a screen as well as free eye tests. A competitive pension with up to 10% employer contributions. INDLP

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Join our team and be part of our journey!

Society
Our Support Centre located in Coventry has a variety of roles in IT, People and Culture and Finance to name a few!

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Funeral
A unique and rewarding career, where you can find a sense of purpose helping families during a difficult time.

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Food
Working in convenience retail provides opportunities to help people in the local community, it's fast paced and dynamic, with opportunuties to progress within the Society.

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