Recruiting the best talent
We are committed to making the Society a Great Place to Work for our Colleagues
Why choose a career with us?
At the Heart of England Co-operative Society, we believe in building a thriving community, and our dedicated team is at the core of making this vision a reality. If you're passionate about making a positive impact, contributing to a community-focused organisation, and embracing a culture of teamwork, integrity, and innovation, then we want you to consider a career with us.
-
Commitment to growing talent from within
-
Diverse opportunities from Food to Funeral
-
Dedication to developing our colleagues
-
Defined career pathways to Store Manager
-
Customer Service Assistant
Warwick11.70We are looking for Customer Service Assistants! Heart of England Cooperative Society are looking for Customer Service Assistants to join our growing team in our Lower Heathcote food store on a permanent, part-time contract for 16 hours per week. Working hours varying between 6am - Midnight. About You As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile. Life at The Society Great Place to Work At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development. First for Customers We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards. At the Heart of the Community Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team. Rewards & Benefits At the Society, we offer a competitive salary of £11.70 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be, or Store Manager. The opportunities are endless! INDLP
-
Customer Service Assistant
Warwick£11.70We are looking for Customer Service Assistants! Heart of England Cooperative Society are looking for Customer Service Assistants to join our growing team in our Woodloes food store on a permanent, part-time contract for 12 hours per week. About You As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile. Life at The Society Great Place to Work At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development. First for Customers We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards. At the Heart of the Community Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team. Rewards & Benefits At the Society, we offer a competitive salary of £11.70 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be, or Store Manager. The opportunities are endless! INDLP
-
Store Manager
Wellingborough£30,000-£38,000Join Our Team as a Food Store Manager at the Heart of England Co-operative Society! Location: Wellingborough Are you a dynamic leader with a passion for food convenience retail? Do you thrive in a fast-paced environment and have a knack for creating an exceptional customer experience? The Heart of England Co-operative Society is excited to announce the opening of a brand-new food store in Wellingborough, and we are looking for a dedicated Food Store Manager to lead our team! About Us: The Heart of England Co-operative Society has been serving the community for over 190 years. We pride ourselves on our commitment to providing high-quality products, excellent customer service, and a supportive working environment for our colleagues. As a member-owned organisation, we focus on benefiting our members, customers, and the local communities we serve. Key Responsibilities: Oversee the daily operations of the food store, ensuring smooth and efficient functioning. Lead, motivate, and develop a team of colleagues to deliver outstanding customer service. Manage inventory, stock levels, and ordering to ensure product availability. Ensure compliance with health and safety regulations and company policies. Develop and implement strategies to drive sales and achieve store targets. Handle customer inquiries, feedback, and complaints professionally and effectively. Maintain high standards of store presentation and merchandising. Requirements: Proven experience in a retail management role, preferably within the food industry. Strong leadership and team-building skills. Excellent communication and interpersonal abilities. Ability to work flexible hours, including weekends and holidays. Strong organisational and problem-solving skills. A customer-centric approach with a focus on delivering exceptional service. Benefits: Competitive salary and performance-based incentives. Comprehensive learning and development programs. Staff discounts across our range of products and services. Opportunities for career progression within the Heart of England Co-operative Society. A supportive and inclusive working environment. How to Apply: If you are ready to take on an exciting challenge and become a part of a community-focused organisation, we would love to hear from you! Click apply today, upload your CV and a member of the team will be in touch. INDHP
-
Coffee Store Manager
WellingboroughTo manage the effective operation of the coffee store in accordance with Bewiched policies and procedures. Ensure delivery of exceptional customer service and to be the ‘go-to’ coffee store within the community. You will coordinate and develop the team to maintain consistently great customer service and deliver a first-class food and beverage offer, working to Bewiched working practices. You will be a positive role model to the team, ensuring high standards are upheld in the Store. MAIN DUTIES Team Management To be a role model, motivating and engaging the team to promote an inclusive and positive working atmosphere and driving an atmosphere of celebrating success. Develop the Team’s performance to promote high potential baristas and supervisors and manage poor performance and sickness effectively. Ensure the team are delivering brand standard products consistently. Responsible for all recruitment, training and onboarding of new baristas and supervisors. Train and develop baristas and supervisors by coaching and being a role model. Customer Service & Community Deliver consistently outstanding customer service following the Bewiched ‘Big 5’. Produce brand standard, handcrafted coffee consistently by following Bewiched working practices. Maintain and develop knowledge of coffee and other relevant products. Store Standards Responsible for opening and closing the store, ensuring temperature, food, hygiene, cleaning, and audit checks are done. Maintain a clean working environment and have excellent hygiene standards. Conduct daily and weekly cleaning tasks. Due diligence temperature, food, and hygiene checks. Follow all health and safety guidelines. Financial & Commercial Open and close the store, conducting all relevant checks, cash up and audit procedures. Regularly conduct stock checks and date checks on products as well as ordering stock. Drive sales by upselling and increasing average spend by delivering outstanding service. Keep your skill set up to date by participating in all mandatory training and eLearning courses. Qualifications 5 x 9-4 grades at GCSE, or equivalent Relevant experience Experience of working in Customer Service Experience of working in a management role Aptitude, skills and abilities Organisation skills Excellent Customer Service Skills Works well as part of a team Able to use own initiative in a fast-paced environment Attention to detail Ability to delegate and lead when required Personal attributes A positive outlook and personality A good role model Calm under pressure Great communication skills Reliable and punctual Available to work flexible hours, this includes early mornings, evenings, and weekends INDHP
Join our team and be part of our journey!
-
Society
Our Support Centre located in Coventry has a variety of roles in IT, People and Culture and Finance to name a few!
-
Funeral
A unique and rewarding career, where you can find a sense of purpose helping families during a difficult time.
-
Food
Working in convenience retail provides opportunities to help people in the local community, it's fast paced and dynamic, with opportunuties to progress within the Society.
Hear what people say about us
-
I started my journey with Heart of England Co-Operative Society in April 2021 as a Business Analyst to work on a number of key projects as the society undertook it's own Retail Business Transformation. I worked closely and collaboratively with various departments at varying levels to support and help deliver the transformation. After being with the society for a year the Head of IT role was vacant and I was only trusted and supported to step into the role. This promotion has not only provided me with the opportunity to lead technological advancements crucial to the society's success but has also highlighted the organization's commitment to nurturing its talent. I am grateful for the support, opportunities, and trust placed in me, and I eagerly anticipate continuing to contribute to the society's success and growth.
Manjinder Dhaliwal Head of IT -
I joined the Society in May of 2022, having spent three years in the industry prior to arriving at Heart of England Co-operative Society. I started working in our Lower Holyhead Road funeral home, before moving to look after our Ansty Road funeral home in April 2023. It’s a fast-paced, challenging environment but I really enjoy the satisfaction you receive at the end of every day, knowing that you’ve managed to make a family’s journey through one of the most difficult times in their life a little easier. The team that I work with daily at Ansty Road all share the same goals and are committed to providing the very best care for the families that we serve in our local community.
Jack Pestell Community Funeral Director -
I started at the Co-op in 2021 as an HR Officer and in 2022 I was promoted to HR Business Partner. My role is to support the Food Division by partnering with the Area Managers to ensure delivery of the People Plans and to provide coaching and support to the Store Managers on all areas of HR.I’m partnered with two of the Area Managers and really enjoy my role as I get to work closely with the operational team and make a difference to the daily operations and support both colleagues and managers. The Society is always striving to do better and improve ways of working so I find it exciting to work for a forward thinking, innovative society and proud to be part of the team.
Sarah Stallard HR Business Partner
