Recruiting the best talent
We are committed to making the Society a Great Place to Work for our Colleagues
Why choose a career with us?
At the Heart of England Co-operative Society, we believe in building a thriving community, and our dedicated team is at the core of making this vision a reality. If you're passionate about making a positive impact, contributing to a community-focused organisation, and embracing a culture of teamwork, integrity, and innovation, then we want you to consider a career with us.
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Commitment to growing talent from within
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Diverse opportunities from Food to Funeral
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Dedication to developing our colleagues
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Defined career pathways to Store Manager
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Retail Digital Marketing Lead
Coventry£40,000Retail Digital Marketing Lead Head Office (Coventry) | Full Time (37.5 hours/week) | Permanent | £40K Are you a forward-thinking digital marketer ready to make your mark at the heart of a values-led, community-focused organisation? Heart of England Co-operative Society is on the lookout for a Retail Digital Marketing Lead to drive our digital brand presence across food and funeral services. If you’re data-driven, strategically minded, and excited about emerging tech and AI, this could be your perfect next step. About the Role In this pivotal role, you will: Develop and lead an always-on digital marketing strategy across social media, email, websites, and a soon-to-launch mobile app Drive engaging, personalised content that reflects our brand values—community, value, charity, ESG, and diversity Shape our CRM strategy across the full customer lifecycle: acquisition, engagement, loyalty, and advocacy Optimise digital campaign performance through analytics, segmentation, and A/B testing Champion innovations in AI and emerging tools to enhance marketing efficiency and creativity Support our mission to be the leading community retailer by promoting programmes like Helping Hearts and Pennies Collaborate with internal teams and third-party agencies to deliver targeted campaigns that increase footfall, average basket value, and brand loyalty Manage our digital coordinator/apprentice and marketing budget What You’ll Bring You will be: A highly organised, strategic thinker with a creative spark Passionate about digital marketing trends, tech, and AI-powered innovation Comfortable in a fast-paced, multi-priority environment A confident communicator and team player who thrives on collaboration Results-focused, with a strong track record of digital campaign delivery You will have: 5+ years of experience in digital marketing or CRM (ideally in retail) Proven expertise in Meta Business Suite, Google Analytics, and content tools Experience developing paid/organic campaigns targeting local demographics A strong understanding of customer journeys and multichannel engagement A degree (or equivalent experience) in digital media, marketing, or a related field Experience coaching or managing others and supporting professional growth Why Join Us? At Heart of England Co-operative Society, you won’t just work on campaigns—you’ll shape a digital presence that reflects real values and makes a real difference. We're a purpose-driven organisation that puts people and communities first, while embracing innovation and growth. You’ll join a team that values creativity, collaboration, and continuous learning—where your ideas and expertise will directly influence how we connect with thousands of customers and members every day. This is your chance to lead with purpose, grow with impact, and help define the future of retail marketing in a truly values-led business. Colleague Discount 10% plus double discount on 4-weekly pay weekend in our food stores Pension scheme 3.3% employer contribution 30 days holiday (incl bank holidays) rising with length of service FAB furniture discount of 15% Enhanced maternity pay Enhanced redundancy pay Discounts and savings platform – My Staff Shop Wagestream EAP with GP Access – referrals, prescription service, GP consultations, phone and in-person counselling Refer A Friend Scheme Long Service Award Support for eye care Financial and Wellbeing support from: Co-op Credit Union, Grocery Aid Life Insurance 2 x salary Health Assured Bereavement Support Health Assured Wellbeing Services, including My Healthy Advantage mobile app ZGP24 Service providing video and phone consultations, open referrals and prescription service Crisis 24 – Worldwide security and health information service Terminal illness support How to Apply If you’re ready to bring your digital expertise to a role that really makes a difference, we want to hear from you.
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Customer Service Assistant
Ryton£12.71We are looking for Customer Service Assistants Heart of England Cooperative Society are looking for Customer Service Assistants to join our growing team in our Ryton convenience store on a permanent, part-time contract for 8 hours per week. About You As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile. Life at The Society Great Place to Work At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development. First for Customers We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards. At the Heart of the Community Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team. Rewards & Benefits At the Society, we offer a competitive salary of £12.71 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be, or Store Manager. The opportunities are endless!
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Customer Service Assistant
Nuneaton£12.71We are looking for Customer Service Assistants Heart of England Cooperative Society are looking for Customer Service Assistants to join our growing team in our Cedar Road, Nuneaton convenience store on a **permanent, part-time contract for **16 hours per week. We also have a Customer Service Assistant vacancy on a 3-month fixed-term contract for 16 hours per week. About You As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile. Life at The Society Great Place to Work At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development. First for Customers We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards. At the Heart of the Community Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team. Rewards & Benefits At the Society, we offer a competitive salary of £12.71 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be, or Store Manager. The opportunities are endless!
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Customer Service Assistant
Coventry£12.71We are looking for Customer Service Assistants Heart of England Cooperative Society are looking for a Customer Service Assistant to join our growing team in our Earlsdon, Coventry food convenience store on a 3-month fixed-term contract** for 8 hours per week.** About You As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile. Life at The Society Great Place to Work At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development. First for Customers We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards. At the Heart of the Community Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team. Rewards & Benefits At the Society, we offer a competitive salary of £12.71 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be, or Store Manager. The opportunities are endless!
Join our team and be part of our journey!
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Society
Our Support Centre located in Coventry has a variety of roles in IT, People and Culture and Finance to name a few!
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Funeral
A unique and rewarding career, where you can find a sense of purpose helping families during a difficult time.
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Food
Working in convenience retail provides opportunities to help people in the local community, it's fast paced and dynamic, with opportunuties to progress within the Society.
Hear what people say about us
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I started my journey with Heart of England Co-Operative Society in April 2021 as a Business Analyst to work on a number of key projects as the society undertook it's own Retail Business Transformation. I worked closely and collaboratively with various departments at varying levels to support and help deliver the transformation. After being with the society for a year the Head of IT role was vacant and I was only trusted and supported to step into the role. This promotion has not only provided me with the opportunity to lead technological advancements crucial to the society's success but has also highlighted the organization's commitment to nurturing its talent. I am grateful for the support, opportunities, and trust placed in me, and I eagerly anticipate continuing to contribute to the society's success and growth.
Manjinder Dhaliwal Head of IT -
I joined the Society in May of 2022, having spent three years in the industry prior to arriving at Heart of England Co-operative Society. I started working in our Lower Holyhead Road funeral home, before moving to look after our Ansty Road funeral home in April 2023. It’s a fast-paced, challenging environment but I really enjoy the satisfaction you receive at the end of every day, knowing that you’ve managed to make a family’s journey through one of the most difficult times in their life a little easier. The team that I work with daily at Ansty Road all share the same goals and are committed to providing the very best care for the families that we serve in our local community.
Jack Pestell Community Funeral Director -
I started at the Co-op in 2021 as an HR Officer and in 2022 I was promoted to HR Business Partner. My role is to support the Food Division by partnering with the Area Managers to ensure delivery of the People Plans and to provide coaching and support to the Store Managers on all areas of HR.I’m partnered with two of the Area Managers and really enjoy my role as I get to work closely with the operational team and make a difference to the daily operations and support both colleagues and managers. The Society is always striving to do better and improve ways of working so I find it exciting to work for a forward thinking, innovative society and proud to be part of the team.
Sarah Stallard HR Business Partner
