About us At the Heart of England Co-operative Society, we believe investing in our people is the key to delivering outstanding service to our customers and communities. We are committed to creating a culture where people can learn, grow and thrive, enabling us to deliver excellent service to our customers and communities across our Food and Funeral businesses.   We are now looking for a passionate and engaging Learning and Development Trainer to join our Learning & Development team. The role This is a hands-on and varied role where you will design, deliver and embed high-quality training across our Food stores, Funeral homes and Support Centre. You’ll play a key part in ensuring colleagues have the skills, confidence and knowledge to perform at their best. You will deliver a blend of face-to-face workshops, virtual training and digital learning, while supporting the development and ongoing use of our Learning Management System (LMS). Key responsibilities Design and deliver engaging training workshops across the Society using face-to-face, virtual and blended learning methods Create inspiring digital learning content and interactive eLearning modules within the LMS Support the maintenance, administration and effective use of the LMS, providing guidance to colleagues Adapt learning content to suit diverse operational teams and busy customer-focused environments Evaluate training effectiveness using feedback and data, continuously improving learning solutions Support the delivery of the annual training plan aligned to operational and business needs Work collaboratively with managers and subject matter experts to ensure training is practical and relevant Ensure training materials reflect current operational practice and regulatory requirements Promote a positive learning culture and encourage continuous development and internal progression Maintain accurate training records and ensure compliance with internal policies and external requirements About you We’re looking for someone who is enthusiastic about developing people and confident delivering training in fast-paced operational environments.   Essential: Level 3 AET / PTLLS qualification Minimum 3 years’ experience in a Learning & Development or training role Experience designing and developing digital learning content LMS experience including content creation and administration Strong facilitation, presentation and communication skills Excellent organisation and planning skills Ability to analyse learning feedback and data to improve training effectiveness Desirable: CIPD Level 5 (or equivalent) in Learning & Development ILM Coaching qualification Experience within a retail or customer-focused environment What you’ll bring An engaging and practical approach to training delivery A customer-focused mindset Enthusiasm, adaptability and a collaborative approach A genuine passion for learning and development Why join us? This is a fantastic opportunity to make a real impact by shaping learning across a diverse and community-focused organisation. You’ll work with supportive colleagues and play a key role in building capability across the Society. Colleague Discount 10% plus double discount on 4-weekly pay weekend Pension scheme 3.3% employer contribution 30 days holiday (incl bank holidays) rising with length of service FAB furniture discount of 15% Enhanced maternity pay Enhanced redundancy pay Discounts and savings platform – My Staff Shop Wagestream EAP with GP Access – referrals, prescription service, GP consultations, phone and in-person counselling Refer A Friend Scheme Long Service Award Support for eye care Financial and Wellbeing support from: Co-op Credit Union, Grocery Aid Life Insurance 2 x salary Health Assured Bereavement Support Health Assured Wellbeing Services, including My Healthy Advantage mobile app ZGP24 Service providing video and phone consultations, open referrals and prescription service Crisis 24 – Worldwide security and health information service Terminal illness support