Are you an experienced funeral professional ready to take the next step in your career? We’re looking for a compassionate, detail-driven and commercially aware Funeral Plan Lead Administrator on a 20-hour contract to play a vital role in supporting funeral plan sales, at-need arranging, compliance and branch performance across multiple locations. This is an exciting opportunity for someone with proven funeral experience who combines empathy and professionalism with strong administrative and compliance skills. Why This Role Matters You will sit at the heart of our Funeral Division — directly influencing: Client experience and satisfaction Funeral plan lead conversion and branch performance Regulatory compliance (FPA, FCA, GDPR) Community reputation and trust Your work ensures families receive exceptional care while maintaining the highest professional and regulatory standards. What You’ll Be Doing Funeral Plan Sales Administration & Compliance Act as the central point of contact for funeral plan enquiries Allocate, track and follow up sales leads across branches Process funeral plan fulfilments and redemptions accurately Maintain CRM and funeral administration systems Ensure full compliance with: Funeral Planning Authority (FPA) standards FCA regulations GDPR requirements Internal policies and procedures Liaise with third-party providers and internal teams Support KPI tracking and reporting Funeral Arranging & Client Care Meet with bereaved families and sensitively establish their needs Arrange funerals in line with procedures and professional standards Offer funeral services, masonry, and pre-need funeral plan products Coordinate with clergy, celebrants, crematoria and burial authorities Support Chapel of Rest visits when required Ensure dignified and respectful care of the deceased Manage all documentation accurately and efficiently Sales & Branch Performance Support Follow up funeral plan enquiries through to conversion Support branches in achieving plan sales and funeral volume targets Assist with community engagement and local marketing initiatives Promote funeral planning within homes and the wider community Gather and report client feedback to drive service improvement Operational & Financial Administration Receipt, reconcile and bank client payments Maintain petty cash controls Ensure funeral records are accurate and complete Maintain confidentiality and regulatory compliance at all times Adhere to Health & Safety, NAFD and FPA standards What We’re Looking For Essential: Minimum 1 year funeral industry experience (required) Strong understanding of funeral arranging processes Full UK Driving licence with access to own vehicle Experience working in a regulated or compliance-led environment Excellent communication and interpersonal skills Professional, empathetic approach with bereaved families Strong IT and CRM system skills High attention to detail and strong numeracy skills Ability to work independently and collaboratively Desirable: Knowledge of funeral plan products and FCA-regulated sales Experience handling funeral plan redemptions Multi-faith funeral awareness and community understanding Experience converting enquiries into sales Our Co-operative Difference We are values-driven and community-focused. In this role, you will actively support: Member ownership and democratic participation Community engagement and local partnerships Reinvestment into our services for long-term sustainability Collaboration with other Co-operatives Why Join Us? This is more than an administrative role. It’s an opportunity to: Develop your funeral career in a structured, regulated environment Make a meaningful difference to families during their most difficult times Contribute directly to service excellence and commercial success Work within a respected, values-led organisation What We Offer   We offer a comprehensive benefits package including: 10% Colleague Discount in our food stores and coffee shops Double discount on 4-weekly pay weekends in our food stores Colleague discount on at-need funerals and pre-paid funeral plans Pension scheme 3.3% employer contribution 30 days holiday (incl bank holidays) rising with length of service FAB furniture discount of 15% Enhanced maternity pay Enhanced redundancy pay Discounts and savings platform – My Staff Shop Wagestream EAP with GP Access – referrals, prescription service, GP consultations, phone and in-person counselling Refer A Friend Scheme Long Service Award Support for eye care Financial and Wellbeing support from: Co-op Credit Union, Grocery Aid Life Insurance 2 x salary Health Assured Bereavement Support Health Assured Wellbeing Services, including My Healthy Advantage mobile app ZGP24 Service providing video and phone consultations, open referrals and prescription service Crisis 24 – Worldwide security and health information service Terminal illness support  

Heart of England Co-op Funerals is a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire. Serving our client families to the very highest standards with our committed team of experienced professionals.   We are looking to recruit a Personal Funeral Advisor for our Rugby area to achieve the aforementioned high standards through the delivery of excellent client service.   The role will require you to work effectively as part of a team, as well as being able to work on your own initiative and sometimes under pressure. We need a person who is caring as well as empathetic to the needs of our clients and our colleagues. Attention to detail is a prerequisite. Working a core of 20 hours per week, there will also be additional hours to cover holidays, sickness and participation in the Saturday morning rota.   You will be responsible for: Being an ambassador for the business at all times Dignified and respectful care of the deceased Managing the client journey Establishing our client’s needs and recommending options and choices available Chapel of Rest visitations Delivering the highest standards of client care   Core skills requirements: Being committed to delivering excellent client service to the highest standards Excellent communication skills including strong written and spoken English Well presented with a professional demeanour Physically fit and able to lift when required A flexible and dependable approach to work Good numeracy and strong IT skills   If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.   In return for your hard work, we offer our colleagues a comprehensive range of benefits such as:   Staff discount in our 38 Food Stores and 16 Funeral branches Employee Assistance Programme Discounts for Co-operative Travel and Fabb Furniture stores Enhanced annual leave (rising with service) Eye care with contributions to glasses and free eye tests A competitive pension with up to 10% employer contributions.   Salary starting from £12,698 (pro rota for 20 hours per week), with an increase after twelve weeks probation, with additional hours and Saturday rota payments OTE is circa £16k per annum  

Heart of England Co-operative Society – Funeral Division Heart of England Co-op Funerals is a small, independent, regional business operating through 16 funeral homes across Coventry, Warwickshire, South Leicestershire and Northamptonshire. We are committed to delivering the highest standards of professionalism, dignity and compassionate care to every family we serve. We are seeking a dedicated and community-focused Community Funeral Director to be based at our Foleshill Road branch in Coventry, with flexibility to support other Coventry branches as required.   A Role at the Heart of the Community This role is ideally suited to someone who is well-connected within the local community and has experience arranging and delivering funerals in accordance with a range of cultural and religious traditions, including (but not limited to) Hindu, Sikh, Jewish and other faith communities represented within the local area. An understanding of religious customs, ceremonial requirements, and cultural sensitivities is essential.  The successful candidate will act as a trusted professional within the community, supporting families with empathy, respect and expertise at one of the most significant times in their lives. About the Role As a Community Funeral Director, you will take responsibility for overseeing funerals from the point of arrangement through to the day of service, ensuring operational excellence and outstanding client care throughout. You will work both independently and as part of a team, sometimes under pressure, maintaining exceptional attention to detail and professionalism at all times. Hours: 39 hours per week. Participation in the Saturday rota and flexibility to cover evenings, weekends and bank holidays as required.   Key Responsibilities: Acting as an ambassador for the Funeral Division and the Society at all times Conducting funeral arrangements and overseeing service delivery Managing and leading funeral services on the day with professionalism and dignity Ensuring dignified and respectful care of the deceased Liaising with clergy, celebrants, crematoria, cemeteries and third-party providers Supporting Chapel of Rest visitations Offering the full range of funeral products and services, including pre-paid funeral plans Participating in community engagement activity to promote the Society Ensuring all documentation and processes comply with Society policies, Health & Safety standards, NAFD guidance and regulatory requirements Supporting branch performance in funeral volumes and service excellence   Core Skills & Experience: Previous experience as a Funeral Director or Senior Funeral Arranger (preferred) Established professional networks and community engagement experience within the local area are highly desirable. Strong knowledge of multi-faith funeral customs and local community practices Demonstrable commitment to exceptional client service Excellent communication and interpersonal skills Professional appearance and calm, empathetic manner Strong organisational skills and attention to detail Ability to undertake the physical requirements of the role, with reasonable adjustments considered where appropriate IT literate with good numeracy skills Ability to work flexibly and respond to operational demands   Pre-Employment Checks Appointment will be subject to satisfactory pre-employment checks, including a Basic DBS (Disclosure and Barring Service) check and references.   What We Offer   We offer a comprehensive benefits package including: 10% Colleague Discount in our food stores and coffee shops Double discount on 4-weekly pay weekends in our food stores Colleague discount on at-need funerals and pre-paid funeral plans Pension scheme 3.3% employer contribution 30 days holiday (incl bank holidays) rising with length of service FAB furniture discount of 15% Enhanced maternity pay Enhanced redundancy pay Discounts and savings platform – My Staff Shop Wagestream EAP with GP Access – referrals, prescription service, GP consultations, phone and in-person counselling Refer A Friend Scheme Long Service Award Support for eye care Financial and Wellbeing support from: Co-op Credit Union, Grocery Aid Life Insurance 2 x salary Health Assured Bereavement Support Health Assured Wellbeing Services, including My Healthy Advantage mobile app ZGP24 Service providing video and phone consultations, open referrals and prescription service Crisis 24 – Worldwide security and health information service Terminal illness support  

At the Heart of England Co-operative Society, we are a small, independent, regional business operating through 16 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire serving our client families to the very highest standards with our committed team of experienced professionals.   The role covers the Nuneaton area. The successful candidate will be able to work well as part of a team as well as working to their own initiative. We require someone who can work well under pressure whilst maintaining a sympathetic manner and being sensitive to the needs of others. Working 39 hours per week, which will include weekends and the on-call rota, reporting to the Head of client services you will deliver the highest standards in client care through exceptional service being delivered throughout the key stages of the funeral journey in line with the Heart of England client service processes, policies, and business standards, and contribute to the financial success of the business.   Responsible for: Being an Ambassador for the Funeral Division and the Society as a whole, at all times Assisting covering duties outside normal business hours (i.e., nights, weekends, and statutory/customary holidays) When required to delegate tasks to Community Funeral Directors and Personal Funeral Advisors to achieve exceptional client service Supporting first line colleagues in achieving the Locations and Goals and Objectives Management of physical resources including colleagues and premises which fall under your area of responsibility Develop the Location through actively planning and participating in local community activity To maintain and be responsible for high standards of personal appearance, speech, and conduct. To Fully establish the clients’ requirements and to offer and advise on all appropriate products To be an expert in all areas, be conversant with local customs and practices within the local community (all denominations and faiths) Assist with presentation of deceased for visits, to oversee supervise and conduct funerals. To ensure effective liaison with all external agencies and authorities, ensuring all details are correct To ensure records are kept up to date and correctly entered onto our funeral administration system. Ensure compliance of employees with Society’s policies and Procedures, ways of working and standard funeral operating procedures, Health & Safety guidelines, NAFD, FPA, FCA and other relevant bodies guidelines and regulations. To Secure premises and assets and to ensure the public and private areas of the funeral location are to the desired standard.   Core skills requirements: Knowledge of FCA requirements and NAFD (desired) Excellent communication skills including strong written and spoken English You will be a role model who is able to lead and delegate. Good numeracy skills and Strong IT skills in relation to computer systems Confident and professional telephone manner Experience of providing a confidential, diplomatic, and discrete service to clients   If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a basic DBS (disclosure and barring service) check.   In return for your hard work, we offer our colleagues a comprehensive range of benefits such as: Staff discount in our 38 Food Stores and 16 Funeral branches, Employee Assistance Programme. Discounts for Co-operative Travel and AHF Furniture stores. Enhanced annual leave (rising with service). Eye care – we offer contributions to glasses for working at a screen as well as free eye tests. A competitive pension with up to 10% employer contributions. Salary starting from £13.51ph moving to £14.87ph after 12 weeks probation, with additional hours and On Call payments OTE is circa £32k per annum.