Coffee Store Manager

Posted 09 July 2024
Job type Permanent
Discipline Coffee Shops
PostcodeNN8 6BB

Job description

To manage the effective operation of the coffee store in accordance with Bewiched policies and procedures. Ensure delivery of exceptional customer service and to be the ‘go-to’ coffee store within the community. You will coordinate and develop the team to maintain consistently great customer service and deliver a first-class food and beverage offer, working to Bewiched working practices. You will be a positive role model to the team, ensuring high standards are upheld in the Store.




Team Management

  • To be a role model, motivating and engaging the team to promote an inclusive and positive working atmosphere and driving an atmosphere of celebrating success.
  • Develop the Team’s performance to promote high potential baristas and supervisors and manage poor performance and sickness effectively.
  • Ensure the team are delivering brand standard products consistently.
  • Responsible for all recruitment, training and onboarding of new baristas and supervisors.
  • Train and develop baristas and supervisors by coaching and being a role model.

Customer Service & Community

  • Deliver consistently outstanding customer service following the Bewiched ‘Big 5’.
  • Produce brand standard, handcrafted coffee consistently by following Bewiched working practices.
  • Maintain and develop knowledge of coffee and other relevant products.

Store Standards

  • Responsible for opening and closing the store, ensuring temperature, food, hygiene, cleaning, and audit checks are done.
  • Maintain a clean working environment and have excellent hygiene standards.
  • Conduct daily and weekly cleaning tasks.
  • Due diligence temperature, food, and hygiene checks.
  • Follow all health and safety guidelines.

Financial & Commercial

  • Open and close the store, conducting all relevant checks, cash up and audit procedures.
  • Regularly conduct stock checks and date checks on products as well as ordering stock.
  • Drive sales by upselling and increasing average spend by delivering outstanding service.
  • Keep your skill set up to date by participating in all mandatory training and eLearning courses.


  • 5 x 9-4 grades at GCSE, or equivalent

Relevant experience

  • Experience of working in Customer Service
  • Experience of working in a management role

Aptitude, skills and abilities

  • Organisation skills
  • Excellent Customer Service Skills
  • Works well as part of a team
  • Able to use own initiative in a fast-paced environment
  • Attention to detail
  • Ability to delegate and lead when required

Personal attributes

  • A positive outlook and personality
  • A good role model
  • Calm under pressure
  • Great communication skills
  • Reliable and punctual
  • Available to work flexible hours, this includes early mornings, evenings, and weekends