To manage the effective operation of the coffee store in accordance with Bewiched policies and procedures. Ensure delivery of exceptional customer service and to be the ‘go-to’ coffee store within the community. You will coordinate and develop the team to maintain consistently great customer service and deliver a first-class food and beverage offer, working to Bewiched working practices. You will be a positive role model to the team, ensuring high standards are upheld in the Store.

MAIN DUTIES

Team Management

• To be a role model, motivating and engaging the team to promote an inclusive and positive working atmosphere and driving an atmosphere of celebrating success.
• Develop the Team’s performance to promote high potential baristas and supervisors and manage poor performance and sickness effectively.
• Ensure the team are delivering brand standard products consistently.
• Responsible for all recruitment, training and onboarding of new baristas and supervisors.
• Train and develop baristas and supervisors by coaching and being a role model.

Customer Service & Community

• Deliver consistently outstanding customer service following the Bewiched ‘Big 5’.
• Produce brand standard, handcrafted coffee consistently by following Bewiched working practices.
• Maintain and develop knowledge of coffee and other relevant products.

Store Standards

• Responsible for opening and closing the store, ensuring temperature, food, hygiene, cleaning, and audit checks are done.
• Maintain a clean working environment and have excellent hygiene standards.
• Conduct daily and weekly cleaning tasks.
• Due diligence temperature, food, and hygiene checks.
• Follow all health and safety guidelines.

Financial & Commercial

• Open and close the store, conducting all relevant checks, cash up and audit procedures.
• Regularly conduct stock checks and date checks on products as well as ordering stock.
• Drive sales by upselling and increasing average spend by delivering outstanding service.
• Keep your skill set up to date by participating in all mandatory training and eLearning courses.

Qualifications

• 5 x 9-4 grades at GCSE, or equivalent

Relevant experience

• Experience of working in Customer Service
• Experience of working in a management role

Aptitude, skills and abilities

• Organisation skills
• Excellent Customer Service Skills
• Works well as part of a team
• Able to use own initiative in a fast-paced environment
• Attention to detail
• Ability to delegate and lead when required

Personal attributes

• A positive outlook and personality
• A good role model
• Calm under pressure
• Great communication skills
• Reliable and punctual
• Available to work flexible hours, this includes early mornings, evenings, and weekends

INDHP