Membership Administrator

Posted 02 April 2024
Job type Fixed-Term Contract
Discipline Support Centre
PostcodeCV6 5NX

Job description

Main purpose of job:  To ensure the efficient administration of new member applications and general membership, acting as an ambassador for the Society, delivering exceptional service in every member exchange.

Main duties:

  • Import new members details onto the Society’s administration portal, working to targets set by the manager to input members per hour/week.

  • Maintain and update existing members records using the Society CRM system.

  • Maintain all record and accounts, liaises with other departments to ensure information is cascaded on time.

  • Deal with membership queries for all members and colleague accounts.

  • Liaise with other stakeholders with regards to membership in the absence of the marketing manager.

  • Communicate with members about lost replacement cards and deal with queries.

  • Deal with third party contacts in relation to closure of accounts.

  • Compile and maintain reports for the membership activity.

  • Administration and maintenance of the Society reward cards and queries regarding balances.

  • Streamlining ways of working to improve the efficient running of the department and to work to the Society mission and vision/values.

  • Maintenance of database records and working to guidelines.

  • Adhering to processes and procedures.

  • Able to support any tasks and requests from the line manager.


  • 5 GCSE's grade A-C, or equivalent (desirable)
  • Understanding GDPR procedures (essential)
  • Dealing with customer service queries (essential)
  • Confident in dealing with external customers (essential)

Aptitude, skills and abilities (essential)

  • Excellent organisation skills
  • Able to use own initiative in a fast-paced environment in a professional manner
  • Strict confidentiality
  • Excellent IT skills - Experience in using MS Word, Excel, PowerPoint, and Outlook
  • Excellent electronic file management and organisational skills
  • Great communication skills
  • Excellent accuracy and attention to detail
  • Ability to multitask and work on own initiative


Personal attributes (essential)

  • Calm under pressure
  • Reliable
  • Approachable
  • Excellent team player
  • Excellent communicator - both verbally and written