Main purpose of job:  To ensure the efficient administration of new member applications and general membership, acting as an ambassador for the Society, delivering exceptional service in every member exchange.

Main duties:

• Import new members details onto the Society’s administration portal, working to targets set by the manager to input members per hour/week.

• Maintain and update existing members records using the Society CRM system.

• Maintain all record and accounts, liaises with other departments to ensure information is cascaded on time.

• Deal with membership queries for all members and colleague accounts.

• Liaise with other stakeholders with regards to membership in the absence of the marketing manager.

• Communicate with members about lost replacement cards and deal with queries.

• Deal with third party contacts in relation to closure of accounts.

• Compile and maintain reports for the membership activity.

• Administration and maintenance of the Society reward cards and queries regarding balances.

• Streamlining ways of working to improve the efficient running of the department and to work to the Society mission and vision/values.

• Maintenance of database records and working to guidelines.

• Adhering to processes and procedures.

• Able to support any tasks and requests from the line manager.

Qualifications/Experience

• 5 GCSE's grade A-C, or equivalent (desirable)
• Understanding GDPR procedures (essential)
• Dealing with customer service queries (essential)
• Confident in dealing with external customers (essential)

Aptitude, skills and abilities (essential)

• Excellent organisation skills
• Able to use own initiative in a fast-paced environment in a professional manner
• Strict confidentiality
• Excellent IT skills - Experience in using MS Word, Excel, PowerPoint, and Outlook
• Excellent electronic file management and organisational skills
• Great communication skills
• Excellent accuracy and attention to detail
• Ability to multitask and work on own initiative

Personal attributes (essential)

• Calm under pressure
• Reliable
• Approachable
• Excellent team player
• Excellent communicator - both verbally and written