Are you an experienced and motivated retail leader looking for your next challenge? The Heart of England Co-operative Society is seeking a Store Manager and have roles available in our stores in Long Itchington and Crick. This is an exciting opportunity to lead a team, drive store performance, and make a real impact in a community-focused retail environment.

About Us

The Heart of England Co-operative Society is a well-established, independent co-operative business with a strong reputation for customer service, product quality, and community engagement. As a Store Manager, you will play a key role in ensuring our stores operate efficiently while maintaining high standards.

Role Responsibilities

Leadership & Team Management

• Lead, motivate, and develop the store team to deliver excellent service
• Foster a positive and engaging workplace culture
• Recruit, train, and develop colleagues to support career progression
• Conduct performance reviews and provide coaching to improve team engagement
• Manage absence levels and assist the HR team with recruitment

Customer Service & Community Engagement

• Ensure excellent customer service is delivered at all times
• Promote customer loyalty and make the store a central part of the local community
• Encourage the team to actively promote Society membership and its benefits
• Participate in and support local community events

Financial & Commercial Responsibilities

• Drive sales and profitability, ensuring financial targets are met
• Control labour costs, stock levels, and waste to maximise efficiency
• Monitor store budgets and manage payroll costs
• Ensure compliance with age-restricted sales policies
• Implement store promotions effectively and maintain product knowledge

Store Operations & Compliance

• Oversee store organisation, scheduling, and stock-taking procedures
• Ensure the store complies with Health & Safety and Food Safety regulations
• Maintain high standards of store presentation and merchandising
• Supervise stock replenishment and ensure accurate gap management
• Support with till operations, stock rotation, and date checking
• Proactively manage store security and prevent theft

What We’re Looking For

The ideal candidate will be a strong, commercially focused leader who thrives in a hands-on retail management role.

Essential Skills & Experience

• Previous Retail Store Management and customer service experience (preferably in food retail)
• Proven experience in managing and coaching a team
• Strong budgeting and cost-control skills
• Excellent organisation and time management abilities
• Ability to delegate and lead a team effectively
• Strong IT skills, including Microsoft Office, Outlook, and Teams
• A full UK driving licence (preferred)

Why Join Us?

• Competitive salary and benefits package
• Be part of a well-established, community-focused organisation
• Opportunities for career progression and professional development
• Ongoing training and support to enhance your skills

If you are ready to take the next step in your retail management career and want to join a company that values both its employees and the community, we’d love to hear from you!

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