Purpose

To assist the Store Management team in the effective operation of the coffee store to ensure exceptional customer service and to be the ‘go-to’ coffee store within the community. You will coordinate and develop the team to maintain consistently great customer service and great coffee, working to Bewiched working practices. You will be a positive role model to the team, ensuring high standards are upheld in the Store Management teams absence.

Main Duties

• Develop the Team’s performance to promote high potential baristas and manage poor performance effectively.
• Support in the recruitment, training, and onboarding of brand-new baristas.
• Participate in colleague meetings regarding absence and assist the Store Manager in actively working to reduce instances of sickness.
• Deliver consistently outstanding customer service following the Bewiched ‘Big 5’
• Produce excellent brand standard, handcrafted coffee consistently by following Bewiched working practices
• Maintain and develop expert knowledge of coffee and other relevant products
• Open and close the store, conducting all relevant checks on process sheet which includes: Due diligence temperature, food, and hygiene checks, Closing down and cleaning, Completing end of day cashing up and audit procedures
• Follow all health and safety guidelines
• Assist the Store Management team in maintaining a clean working environment
• Regularly conduct stock checks and date checks on products as well as ordering stock
• Drive sales by upselling and increasing average spend by delivering excellent service
• Keep your skill set up to date by participating in all mandatory training and eLearning courses

Experience and skills required

• Experience of working in Customer Service in a Supervisor/Team Leader capacity
• Excellent Customer Service Skills
• Works well as part of a team
• Able to use own initiative in a fast-paced environment
• Attention to detail
• Ability to delegate and lead when required
• Organisation skills
• Great communication skills
• Available to work flexible hours, this includes early mornings, evenings, and weekends

Rewards & Benefits

At the Society, we offer generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Barista you can be, or Coffee Shop Manager. The opportunities are endless!